Payment, delivery and return

Payment options

The payment of your order can be done either by cash in the showroom (Ernstbrunn, near Vienna/Austria), cash in advance (order by email to info@lilienstahl.at) or by credit card (via our payment provider "Stripe"). The payment of your order can be done either by PayPal, cash payment in the showroom (Ernstbrunn/Austria) or by prepayment (order via email to info@lilienstahl.at).

Delivery

We deliver free of charge from Ernstbrunn, Austria all over the world, without exception.

Deliveries to countries outside the EU may incur customs duties, taxes and fees.

Delivery duration

The shipping time within the EU is usually 2-3 working days. If the ordered product should not be available against expectation in time, we inform you immediately. Errors are always reserved.

Return

Each Lilienstahl knife is unique and undergoes several extensive quality controls before it leaves our production.

Should you nevertheless wish to return or exchange a product, please contact us in advance. You can return or exchange all Lilienstahl products that you have purchased in this online shop or ordered by email without giving reasons within 14 days of receipt of the goods.

The basic condition for taking back the goods and refunding the full purchase price is that the goods are returned complete and undamaged; products that have obviously been used and are therefore no longer saleable cannot be taken back and refunded.

In case of a return, please contact us in advance.

Uncompromising quality

Our love for craftsmanship and our passion for damascus steel creates unique knives. Knives that convince through their craftsmanship and cutting performance. Knives that are up to any challenge.

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All rights reserved.